This article shows you how to resend onboarding email invitations in Flex Cloud for users who did not complete registration before their invitation link expired. The Resend Invitation feature helps administrators recover stalled user onboarding and re-initiate account registration without creating a new user account.
This feature introduces the ability to:
- Resend invitations to non-registered users.
- Reset disabled or deleted users to an unregistered state.
- Re-trigger the onboarding email for eligible users.
- Reduce onboarding delays caused by expired invitation links.
Resend an invitation
- Navigate to Flex Cloud > Settings > Users.
- Locate and select the user who has not completed registration.
- Review the user's registration status.
- In the top toolbar, select the option Resend Invitation.
Note: You will see a pop-up in the bottom right corner confirming that the invitation was resent.
- The system sends a new onboarding email to the user.
Best practices
- Verify the user's email address before resending an invitation.
- Confirm the user has not already completed registration through another invitation.
- Use the resend option only when registration remains incomplete.
- Inform users to complete registration promptly after receiving the new invitation.